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Leyer, Michael and Tate, Mary and Bär, Florian and Kowalkiewicz, Marek and Roseman, Michael (2017) CUSTOMER ACCEPTANCE OF PRO-ACTIVE SERVICES - A SCENARIO-BASED EMPIRICAL STUDY. In: 25th European Conference on Information Systems, 5-10 June 2017, Guimarães, Portugal.
Baer, Florian and Sandkuhl, Kurt and Leyer, Michael and Lantow, Birger and others (2020) DESERV IT: A Method for Devolving Service Tasks in IT Services. Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK. pp. 1-21.
Bär, Florian and Sandkuhl, Kurt and Leyer, Michael and Lantow, Birger (2021) DESERV IT: A Method for Devolving Service Tasks in IT Services. Bus. Inf. Syst. Eng., 63 (4). pp. 419-439.
Leyer, Michael and Sandkuhl, Kurt (2017) Integration of Individual Processes and Information Demand Patterns: A Conceptual Analysis. CSIMQ, 13. pp. 61-72.
Bär, Florian and Leyer, Michael and Sandkuhl, Kurt (2018) Reducing the IT Personnel's Workload in IT Self-Services. SMR - Journal of Service Management Research, 2 (4). pp. 19-32.
Bär, Florian and Leyer, Michael (2016) Towards assessing the value of digital self-service options from a provider perspective. AMCIS 2016 Proceedings.
Fellmann, Michael and Leyer, Michael (2018) Value of Context-Awareness in Business Services. In: Capability Management in Digital Enterprises. Springer International Publishing, pp. 343-353.
Benkenstein, Martin and Fellmann, Michael and Leyer, Michael and Sandkuhl, Kurt (2016) The Value of Enterprise Modelling: Towards a Service-centric Perspective. In: PoEM.
