Schmidtbauer, Philipp and Sandkuhl, Kurt and Stamer, Dirk (2013) The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises. In: Business Information Systems Workshops.
Full text not available from this repository.Abstract
The Information Technology Infrastructure Library (ITIL) is becoming more and more important for IT service management in the industrial and administrative sector. Service operation as one of the five ITIL core processes provides guidance for delivery and control of IT services at agreed quality levels. Main purpose of this paper is to contribute to the aspect of industrial practice of ITIL implementation in small and medium-sized enterprises. Therefor a case study of an ITIL service operation implementation is explained and analyzed.
| Item Type: | Conference or Workshop Item (UNSPECIFIED) |
|---|---|
| Subjects: | A General Works |
| Date Deposited: | 26 Sep 2017 08:45 |
| Last Modified: | 15 Nov 2017 09:09 |
| URI: | http://eprints.win.informatik.uni-rostock.de/id/eprint/167 |
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