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Leyer, Michael and Tate, Mary and Bär, Florian and Kowalkiewicz, Marek and Roseman, Michael (2017) CUSTOMER ACCEPTANCE OF PRO-ACTIVE SERVICES - A SCENARIO-BASED EMPIRICAL STUDY. In: 25th European Conference on Information Systems, 5-10 June 2017, Guimarães, Portugal.
Bär, Florian and Sandkuhl, Kurt and Leyer, Michael and Lantow, Birger (2021) DESERV IT: A Method for Devolving Service Tasks in IT Services. Bus. Inf. Syst. Eng., 63 (4). pp. 419-439.
Schönwälder, Marvin and Szilagyi, Tom and Bär, Florian and Lantow, Birger and Sandkuhl, Kurt (2018) IT Self-Service Blueprinting A Visual Notation for Designing IT Self-Services. In: Proceedings of the 2nd International Workshop on Practicing Open Enterprise Modelling within OMiLAB (PrOse) co-located with 11th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modelling (PoEM 2018), 31 Oct 2018, Vienna, Austria.
Schmidt, Rainer and Möhring, Michael and Bär, Florian and Zimmermann, Alfred (2017) The Impact of Digitization on Information System Design - An Explorative Case Study of Digitization in the Insurance Business. In: BIS 2017, 28-30 June 2017, Poznań, Poland.
Bär, Florian and Sandkuhl, Kurt and Schmidt, Rainer (2016) On the Maturity of Service Process Modeling and Analysis Approaches. In: BIS.
Bär, Florian and Leyer, Michael and Sandkuhl, Kurt (2018) Reducing the IT Personnel's Workload in IT Self-Services. SMR - Journal of Service Management Research, 2 (4). pp. 19-32.
Bär, Florian (2017) Tackling Knowledge Gaps in Digital Service Delivery. In: WM1017, 5.-7 April 2017, Karlsruhe, Deutschland.
Bär, Florian and Leyer, Michael (2016) Towards assessing the value of digital self-service options from a provider perspective. AMCIS 2016 Proceedings.
