IT-Service Value Modeling: A Systematic Literature Analysis

Richter, Henning and Lantow, Birger (2022) IT-Service Value Modeling: A Systematic Literature Analysis. Springer. ISBN 978-3-031-04215-7

Preview

Text 978-3-031-04216-4.pdf Download (26MB) | Preview

Abstract

In 2020, the new ITIL 4 standard was introduced. ITIL standardization had and still has a big influence on how IT-Service Management is seen and performed in practice. Thus, the new standard is expected to have a high impact as well. A key element of ITIL 4 is the strong focus on Stakeholder Value in the analysis of IT-Services. Yet apart from ITIL, stakeholder orientation is a current trend in business analysis. itsVALUE method and Modeller provide means to model and analyze value delivery in IT-Services and thus can be used Service Design in an ITIL 4 context. It combines “traditional” approaches to value stream analysis and service modelling and adds concepts and functionalities that meet the requirements of IT-Service Management and ITIL 4. This work introduces the basic concepts of itsVALUE and discusses a first case study based evaluation and its results. Generally, the participants involved perceived the method as suitable to support valueoriented IT-Service Management.

Actions (login required)

View Item