Richter, Henning and Lantow, Birger (2021) itsVALUE - A Method Supporting Value-Oriented ITSM. In: 20th International Conference on Business Informatics Research, September 22–24, 2021, Vienna, Austria.
Full text not available from this repository.Abstract
In 2020, the new ITIL 4 standard was introduced. ITIL standardization had and still has a big influence on how IT-Service Management is seen and performed in practice. Thus, the new standard is expected to have a high impact as well. A key element of ITIL 4 is the strong focus on Stakeholder Value in the analysis of IT-Services. Yet apart from ITIL, stakeholder orientation is a current trend in business analysis. itsVALUE method and Modeller provide means to model and analyze value delivery in IT-Services and thus can be used Service Design in an ITIL 4 context. It combines “traditional” approaches to value stream analysis and service modelling and adds concepts and functionalities that meet the requirements of IT-Service Management and ITIL 4. This work introduces the basic concepts of itsVALUE and discusses a first case study based evaluation and its results. Generally, the participants involved perceived the method as suitable to support valueoriented IT-Service Management.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Additional Information: | DOI:10.1007/978-3-030-87205-2 |
| Subjects: | T Technology > T Technology (General) |
| Depositing User: | Arlt |
| Date Deposited: | 24 Oct 2022 19:43 |
| Last Modified: | 06 Mar 2023 12:35 |
| URI: | http://eprints.win.informatik.uni-rostock.de/id/eprint/886 |
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