Mining Personal Service Processes: The Social Perspective

Lantow, Birger and Schmitt, Julian and Lambusch, Fabienne (2019) Mining Personal Service Processes: The Social Perspective. In: BPMS2 - Workshop on Social and Human Aspects of Business Process Management @ BPM 2019, 2 Sep 2019, Vienna, Austria.

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The process of digital transformation opens more and more domains to data driven analysis. This also accounts for Process Mining of service processes. This work investigates the use of Process Mining in the domain of Personal Services focusing on the Social or Organizational Perspective respectively. Documenting research in progress, problems of ``traditional'' organizational mining approaches on knowledge-intensive service processes and possible solutions are shown. Furthermore, new objectives and thus approaches for Social Mining in the context of Process Mining are discussed, addressing the recently increasing focus on workforce well-being.

Item Type: Conference or Workshop Item (Paper)
Depositing User: Birger Lantow
Date Deposited: 20 Jan 2020 10:14
Last Modified: 19 Apr 2020 17:29

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