The Context of Collaborative Digital Service Development

Proper, Hendrik A. and Sandkuhl, Kurt The Context of Collaborative Digital Service Development. In: 2nd International Workshop on Practicing Open Enterprise Modelling within OMiLAB (PrOse) co-located with 11th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modelling (PoEM 2018), 31 Oct 2018, Vienna, Austria. (Submitted)


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Western countries have seen a transition to a services-oriented econ- omy. Most services delivered in the service economy are digital services in the sense that they are IT reliant / enabled. The development of sustainable digital services requires an active involvement of different actors with a mix of stakes, interests, roles, work practices, and even differing cultural and linguistic back- grounds. Our work aims to contribute to understanding the dynamics of the socio- economical-technical environment in which the development of digital services takes place. One of the challenges is to understand what changes actually are rel- evant in what part of the socio-economical-technical environment and how these changes can be discovered. The focus of the paper is on understanding different aspects or viewpoints to be taken into account when analysing service design con- texts. The main contribution of the paper are (a) to identify different aspects of the context of digital service development, (b) to show the feasibility of capturing contexts in a context model, and (c) a case study for digital service design.

Item Type: Conference or Workshop Item (Paper)
Depositing User: Nikola Ivanovic
Date Deposited: 10 Apr 2019 11:06
Last Modified: 10 Apr 2019 11:06

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