Decomposition of Tasks in Business Process Outsourcing

Sandkuhl, Kurt and Smirnov, Alexander V. and Shilov, Nikolay (2017) Decomposition of Tasks in Business Process Outsourcing. In: International Conference on Business Information Systems, BIS 2017, 28-30 June 2017, Poznan, Poland.


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In industrial areas with a highly competitive environment many enterprises consider outsourcing of IT-services as an option to reduce IT-related costs. In this context, cloud computing architectures and outsourcing of business processes into the cloud are potential candidates to improve resource utilization and to reduce operative IT-costs. In this paper, we focus on a specific aspect of cloud computing and outsourcing: the use of concepts from crowd-sourcing or crowd computing in business process outsourcing (BPO). The approach used in this paper is to bring together techniques from enterprise modeling and from crowd-computing for the purpose of business process decomposition. The contributions of the paper are an analysis of requirements to process decomposition from a business process outsourcing perspective, three different strategies for performing the decomposition and an initial validation of these strategies using an industrial case.

Item Type: Conference or Workshop Item (Paper)
Depositing User: Nikola Ivanovic
Date Deposited: 26 May 2018 12:15
Last Modified: 10 Apr 2019 11:07

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